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AI IT support

Tier 1 IT Support

  • Troubleshoots common issues like WiFi, printer, login, VPN, email 

  • Walks users through setup, updates, or software installs 

  • Answers IT policy or system usage questions 

  • Diagnoses and resolves tickets without human input 

  • Encrypted data handling

  • Role-based access for sensitive tasks

  • Audit trails and incident logging

Automated Processes

  • Password resets 

  • User account creation or unlocks 

  • System health checks 

  • Onboarding/offboarding flows 

  • Patch deployment and updates 

Omnichannel Availability

  • Works via Teams, Slack, Webchat, Mobile App, Email 

  • Single interface for staff to get instant IT help 

  • No app installs or special training required 

  • Uses NLP to understand user queries naturally 

  • Accesses knowledge bases, past tickets, or live system data 

  • Learns from interactions to get smarter over time 

Seamless Integration with Business Operations

Our AI services seamlessly integrate with your existing business ecosystem, ensuring a smooth transition and minimal disruption. VerveAI's approach prioritizes compatibility and adaptability, allowing small businesses to harness the power of AI without complications.

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